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Why the Pandemic has Changed Business Continuity Forever

The pandemic has changed many aspects of our personal and professional lives. In many cases, it is the technology we use that has underpinned these changes.

Unified communications as a service (UCaaS), for example, has enabled workforces worldwide to stay connected with their colleagues and customers.

The initial shock of office closures led to the widespread adoption of UCaaS platforms overnight so businesses could stay operational. Now, they’re in the process of adopting IT strategies for the mid and long-term. This means implementing robust business continuity plans to avoid scrambles like those in 2020.

Communication should hold a vital role in a business continuity strategy to ensure organizations can carry on functioning seamlessly in the event of a disruption.

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